Contact information

We're here to help whether you have a question about your order, need guidance on which frequency to use, or just want to know more about how the device works.

Email: info@accelecom.co

We respond to all inquiries within 24 hours on business days (Monday–Friday). Most emails are answered within a few hours.

What to include in your message:

For the fastest response, please include:

Your order number (if you have one)

A clear description of your question or issue

Any relevant photos (for damaged or defective product claims)

Common reasons people contact us:

Order status and tracking updates - We'll locate your package and give you a real-time update.

Return and refund requests - Just include your order number and the word "Return" in the subject line. We'll send you a prepaid label within 24 hours.

Frequency guidance - Not sure which frequency to use for your specific goal? Tell us what you're working on and we'll recommend a protocol from the included guide.

Wholesale and practitioner inquiries - If you're a wellness professional, naturopath, chiropractor, or retailer interested in carrying ResonaCore, email us with "Wholesale" in the subject line and we'll send you our practitioner program details.

Press and media - For media inquiries, product samples, or interview requests, email info@accelecom.co with "Press" in the subject line.